ISO 9001 QUALITY MANAGEMENT SYSTEM

WHAT IS ISO 9001 STANDARD

The ISO 9001 standard offers a Quality Management System (QMS) model for obtaining and meeting customer requirements and enhancing its satisfaction. It is general and appropriate for all types of organisation. Therefore, organisations from both the public and private including non-governmental organisations can benefit from ISO 9001 Quality Management System model; despite being small, medium or large organisations. The instant benefit that can be realised from the implementation of ISO 9001 is the combined alignment of the activities of internal processes that are focused towards the improvement of customer satisfaction which will result in many other reimbursements, whether internal or external. The magnitude of these benefits is determined by how effective the processes are in achieving these targets.

BENEFITS OF ISO 9001 STANDARD

• Improve business performance and enhance business competence.
• Attract investment and improve brand reputation.
• Encourage internal communication and raise morale.
• Increase customer satisfaction.
• Strengthen effectiveness and efficiency.
• Enhance internal effectiveness and improve productivity performance through elimination of unnecessary costs.